Orders are dispatched from our Gold Coast HQ in Australia using Australia Post & DHL Express.

Certain products such as window banners are custom-made to order so may take a little longer to dispatch. On weekends & public holidays, orders will be processed next business day.

Don't see a shipping option for your country at the checkout? 

Due to recent increases in shipping we can no longer offer flat rate shipping to some regions. Please contact our support team here for a custom quote!

Estimated Delivery Timeframes

You will receive a tracking link (usually Australia Post) when your order has been fulfilled. If the tracking hasn't been updated for a while, you may need to check the final-mile tracking link for your country as your local postal service will likely handle the final delivery. You can use the same tracking number for this step. Copy and paste the tracking number into the search bar for the local delivery service relevant to you.

*Shipping times frames are provided by the courier based on recent data. These times are to be used as an estimate and are not a guarantee.

^European Free Shipping applies to France, Germany, Italy, Netherlands, Spain, Norway, Sweden and Switzerland only.

In the event of a large online promotion or during Christmas and Black Friday our orders team & some countries postal systems can get quite backed up due to a massive influx of packages so you may experience slight delays during these periods.

Final Mile Delivery

You will receive a tracking link (usually Australia Post) when your order has been fulfilled. If the tracking hasn't been updated for a while, you may need to check the final-mile tracking link for your country as your local postal service will likely handle the final delivery. You can use the same tracking number for this step. Copy and paste the tracking number into the search bar for the local delivery service relevant to you.

Local Tax / VAT Notice

Orders from European Union countries up to €150 and UK orders up to £135 will now be charged VAT at the checkout. This greatly improves delivery speeds and helps to avoid any additional fees local postal services. USA orders are not taxed and Australian orders have GST factored into the price. 

Please note that some other countries may charge import duty / VAT which is payable on delivery, these charges are the responsibility of the customer and are unfortunately out of our control. If local taxes are unpaid, the goods will either be returned to sender at the customers expense or destroyed. No refund will be offered until the goods have returned to HardTuned which may take some time.

Return To Sender Packages

If a package has been marked return to sender, it's either because the driver could not complete delivery and the package was unclaimed from the post office or collection point, there was an issue with the delivery address provided or VAT was not charged at the checkout and your local government required payment on delivery. If this is unpaid, the package will be returned.

If a package has been marked as return to sender it cannot be reversed and we will need to wait until it returns. Once it arrives, our team will contact you with options for re-delivery.

WE WANT EVERY ONE OF OUR CUSTOMERS TO BE COMPLETELY HAPPY WITH THEIR PURCHASE EVERY TIME!

If for ANY REASON you are unhappy with your purchase we offer a 100% refund on the purchase price if returned within 30 days.

We also offer a 30 day exchange/replace/partial refund policy on all our clothing, covering any manufacturing faults or problems. It covers things like zips, overlocking, hems, prints, stitching, fabric, embroidery & any damage that occurred during shipping.

It unfortunately does not cover change of mind, damage from incorrect washing, rolling in oil while working on your car, or general wear caused by doing burnouts or play fighting with your pitbull.

To contact us with a warranty claim or return please visit our Returns & Exchanges page.